If this was happening on an on-going basis I would be concerned. But hopefully they will learn from the experience and it will be a one-time thing.
More Quotes from Sheryl Kingstone:
The complexity of on-premise software the updates and keeping it running can overwhelm a small business.Sheryl Kingstone
You can leverage the best of each application pretty easily. That creates a strong CRM strategy that would give a small business a good start.
Sheryl Kingstone
Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need.
Sheryl Kingstone
The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.
Sheryl Kingstone
You don't spend that much money just for a customer base. If they discontinue the product, they're going to lose those customers anyway, because they won't be happy. So that means they would have spent billions for nothing.
Sheryl Kingstone
That's the major trend of CRM to get people out of the call center and into self-service,
Sheryl Kingstone
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