Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need.
More Quotes from Sheryl Kingstone:
Premise-based equipment providers had no idea how to sell business applications.Sheryl Kingstone
CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.
Sheryl Kingstone
And the networking complexities of five years ago are gone.
Sheryl Kingstone
Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel, ... They're not a dumb company.
Sheryl Kingstone
Realize that Sage has been in the CRM space for a long time, ... They are not coming to the market with new technology it's more of a repositioning and branding effort in the U.S. and globally.
Sheryl Kingstone
That's the major trend of CRM to get people out of the call center and into self-service,
Sheryl Kingstone
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