Mobile CRM solutions are improving customer focus and putting field sales and service forces together at the center of corporate revenue responsibility. Mobile CRM is showing its real value by helping performance-driven organizations sell smarter, deliver highly personalized services, and enjoy higher levels of customer satisfaction by delivering time-critical information to field personnel, when they need it most.
More Quotes from Sheryl Kingstone:
The wireless Web technology, like all great Internet breakthroughs, is surrounded by hype. However, the reality is that the United States has a growing mobile work force that could turn the hype into solving real business issues, inasmuch as wireless creates a new paradigm that no longer restricts workers by physical boundaries or a tethered desktop PC system.Sheryl Kingstone
The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.
Sheryl Kingstone
CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.
Sheryl Kingstone
And the networking complexities of five years ago are gone.
Sheryl Kingstone
The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.
Sheryl Kingstone
You don't spend that much money just for a customer base. If they discontinue the product, they're going to lose those customers anyway, because they won't be happy. So that means they would have spent billions for nothing.
Sheryl Kingstone
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Based on Topics: Corporation Quotes, Duty QuotesBased on Keywords: performance-driven, time-critical
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