The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.
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The easier they can make their code, the more value that code has.Sheryl Kingstone
This is how these companies are trying to take advantage of the upheaval in the industry. They are trying to motivate a company to leave their existing software.
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CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.
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That's the major trend of CRM to get people out of the call center and into self-service,
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The complexity of on-premise software the updates and keeping it running can overwhelm a small business.
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Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account, ... This version makes it much easier for companies to access the information they need.
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