The most aggressive of them all was to make shipping free for orders over 25, ... So 25 is a very low hurdle for customers to cross -- almost every order can qualify. (Jeff Bezos)
We continued to improve our customer experience during the quarter with the opening of our music store, our easier-to-navigate store layout, and our expansion into the local U.K. and German book markets. These initiatives will continue to require aggressive investment and entail significant execution challenges. (Jeff Bezos)
As the era of Internet sector investing comes to a close, it appears that investors are becoming more discerning about companies on an individual level, something we believe will result in a positive impact on the competitive landscape, (Jeff Bezos)
We've never tested and we never will test prices based on customer demographics, ... What we did was a random price test, and even that was a mistake because it created uncertainty for customers rather than simplifying their lives. (Jeff Bezos)
Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online. (Jeff Bezos)
We feel strongly that copyright holders should get to make these decisions. (Jeff Bezos)
These price cuts ... do pressure our margins, but at the same time what they do is drive a lot of volume which helps us because we have a high fixed-cost structure, (Jeff Bezos)
We were hoping to build a small, profitable company. And of course, what we've done is build a large, unprofitable company. (Jeff Bezos)
We try to be a pure investment and a long-term decision making company. No company cares more about profitability than Amazon.com. But I also want to make the most of our opportunity and we would hate to be short-sighted about that, (Jeff Bezos)
We have had so many discussions with so many different publishers that it isn't practical to keep it under wraps, ... Too many people know about it. (Jeff Bezos)
One of the things that is most important for a company is to be very clear about their strategy, so investors get to self-select as to whether or not that's the right strategy for them. I think we've done a very good job about being clear that we're a long-term focused company, (Jeff Bezos)
We are very grateful to our customers for choosing Amazon.com as their online music store so quickly. We work hard to earn the confidence of our customers. (Jeff Bezos)
very happy as an independent company and very focused on continuing to be an independent company. (Jeff Bezos)
We were optimistic when we wrote our initial plan, but we've vastly exceeded those expectations. The key thing we have done and the reason we have been success if we've focused entirely on creating a value proposition for the customer. Books are the best product to sell online, (Jeff Bezos)
We have for five years now declined to predict when Amazon.com might be profitable ... and we are finally answering that question. (Jeff Bezos)