Jeff Bezos Quotes (69 Quotes)


    The most aggressive of them all was to make shipping free for orders over 25, ... So 25 is a very low hurdle for customers to cross -- almost every order can qualify.

    We continued to improve our customer experience during the quarter with the opening of our music store, our easier-to-navigate store layout, and our expansion into the local U.K. and German book markets. These initiatives will continue to require aggressive investment and entail significant execution challenges.

    As the era of Internet sector investing comes to a close, it appears that investors are becoming more discerning about companies on an individual level, something we believe will result in a positive impact on the competitive landscape,

    We've never tested and we never will test prices based on customer demographics, ... What we did was a random price test, and even that was a mistake because it created uncertainty for customers rather than simplifying their lives.

    Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.


    We feel strongly that copyright holders should get to make these decisions.

    These price cuts ... do pressure our margins, but at the same time what they do is drive a lot of volume which helps us because we have a high fixed-cost structure,

    We were hoping to build a small, profitable company. And of course, what we've done is build a large, unprofitable company.

    We try to be a pure investment and a long-term decision making company. No company cares more about profitability than Amazon.com. But I also want to make the most of our opportunity and we would hate to be short-sighted about that,

    We have had so many discussions with so many different publishers that it isn't practical to keep it under wraps, ... Too many people know about it.

    One of the things that is most important for a company is to be very clear about their strategy, so investors get to self-select as to whether or not that's the right strategy for them. I think we've done a very good job about being clear that we're a long-term focused company,

    We are very grateful to our customers for choosing Amazon.com as their online music store so quickly. We work hard to earn the confidence of our customers.

    very happy as an independent company and very focused on continuing to be an independent company.

    We were optimistic when we wrote our initial plan, but we've vastly exceeded those expectations. The key thing we have done and the reason we have been success if we've focused entirely on creating a value proposition for the customer. Books are the best product to sell online,

    We have for five years now declined to predict when Amazon.com might be profitable ... and we are finally answering that question.

    We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business.

    We're very proud of the year over year growth that we did see. At the same time, we made progress in our operating loss as a percentage of sales, which is something we really wanted to do.

    Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded,

    Amazon employees bought a lot of cool stuff as part of the beta program.

    This was our fastest sequential growth as a public company, and we are grateful that so many customers chose Amazon.com for such a broad range of products,

    It's a great example of Amazon's relentless commitment to finding new and innovative ways to surprise and delight customers and deliver an unparalleled online experience,

    But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.

    We invite authors to communicate with their readers in a way that hasn't before been possible. Amazon Connect brings the author's message to the reader instead of waiting for the reader to find the message.

    We're very pleased with 40 percent growth.

    We believe there's a tremendous opportunity ahead across the 5 trillion retail market globally.

    In January, we shifted money from TV and print advertising to customers through lower prices and free shipping, ... We're pleased with the results.

    You've taken 16 years off of your life by smoking.

    Ultimately publishers and copyright holders will get to make those decisions about how much those pages cost,

    This is the cheapest and easiest way to have an Internet (sales) strategy. This solves all the problems. We charge the customer's credit card and deposit the money directly into your bank account.

    I think there's no question that there is going to be an accelerating consolidation and that's very, very healthy for this industry, ... In the past, if you look at what ideas have gotten funded, basically all ideas gave gotten funded -- good ideas and bad ideas in the previous climate.

    You have to remember that in the Internet sector, the Internet companies' share prices have been volatile not just in the last week, but over the last couple of years. That's likely, I think, to continue.

    A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

    If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

    In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere,

    There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

    I now believe it's possible that the current rules governing business-method and software patents could end up harming us all, ... despite the call from many thoughtful folks for us to give up our patents unilaterally, I don't believe it would be right for us to do so.

    Amazon.com is still a small and young company relative to many offline retailers, and we must ensure that we build the strongest customer relationships possible during this critical period, ... In 1999, we expect to invest even more aggressively than we have in the past.

    This is an incredible and humbling honor. The Internet holds the promise to improve lives and empower people. I feel very lucky to be involved in this time of rapid and amazing change.

    We're taking no chances in marketing this holiday season,

    The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.

    It's expensive, but it has a lot of benefits ... for Amazon and Amazon shareholders. It not only saves them on shipping it changes the way they think about and use Amazon. We've seen significant lift in Amazon Prime members. It's a short-term investment, but one of the most important things that we're doing over the long term.

    Competition will accelerate in 1999, ... We still believe it is impossible to keep the pronounced bookselling market share lead over the long term.

    Ultimately for each individual book, pricing will be up to the copyright holders, ... The copyright holders are the ones who get to make these decisions.

    This single individual completely changed something. That's the kind of thing people can do anywhere. They can do it in Seattle they can do it in North Dakota.

    We'll ferociously manage the products we carry so that we sell only products that are profitable, ... The thirty-pound box of nails isn't long for our world.

    Internet company stocks in general are very volatile, and Amazon is definitely included in that,

    Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

    It would make sense to add one or two additional board members.. to increase even further our operational expertise,

    We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

    It's part of the territory with Internet stocks, that kind of volatility. It can be up 30 percent one month, it can be down 30 percent in a month, and a minute spent thinking about the short-term stock price is a minute wasted.


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