Brad Wilson Quotes (15 Quotes)

We put CRM right on the desktop, along with Office. Most corporate users are comfortable with Office productivity tools, and so CRM becomes a natural extension of what they're already doing. It's not a major leap with a new application.

Microsoft Dynamics as a product line is not limiting itself to small and mid-sized businesses. Clearly CRM is an example of where we are going after large business in a very broad manner.

Our model is to have a lot of people offering highly tailored solutions in local markets. A lot of the other hosting models (from competitors) have more of a model of one-flavor CRM that they think everybody ought to use, and there's not much chance to add custom extensions.

I'm extremely bullish on CRM in general. Businesses have an ongoing need to communicate with customers, to work from the sales process and provide great customer service. Those needs don't go away. I think CRM has had some high-profile missteps in the past, but now we have a great opportunity to make CRM much more usable, and useful.

Dyslexia is a real frustrating thing. To have the struggle he's had and to still give 100 percent with a good attitude ...

The secret to Salesforce.com's success the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers. This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources.

I'm sure if you do the odds, it's not 50-50, but I really wouldn't doubt it one bit,

The Legislature has been very supportive and very generous. The philosophical question we're facing is will the university system remain a state funded system.

We're just waiting for a final decision from the judge.

Half a billion is not a big number to BellSouth.

What we're seeing is a great deal of customization on country and industry levels. When Microsoft was developing its CRM, it made sure that it was built on a Web services architecture so that it can be easily adapted to specific local needs and requirements. We don't ship an out-of-the-box, property-management application, for instance, but those in real estate using the software can easily add apartment information without adding programming code.

The idea is these homes will appreciate in value because of their quality and the amenities of the neighborhood.

You can always make the system more complicated later. The problem won't be that the system can't handle it. What might happen is that people won't have a clear understanding of what they want to do. Wait 30 days or so and get some feedback so you can evolve over time.

We're pleased with Judge Owens' ruling.

By bringing these applications together, companies can work faster and reduce training time.