The secret to Salesforce.com's success the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers. This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources.
More Quotes from Brad Wilson:
What we're seeing is a great deal of customization on country and industry levels. When Microsoft was developing its CRM, it made sure that it was built on a Web services architecture so that it can be easily adapted to specific local needs and requirements. We don't ship an out-of-the-box, property-management application, for instance, but those in real estate using the software can easily add apartment information without adding programming code.Brad Wilson
We put CRM right on the desktop, along with Office. Most corporate users are comfortable with Office productivity tools, and so CRM becomes a natural extension of what they're already doing. It's not a major leap with a new application.
Brad Wilson
We're just waiting for a final decision from the judge.
Brad Wilson
I'm sure if you do the odds, it's not 50-50, but I really wouldn't doubt it one bit,
Brad Wilson
The idea is these homes will appreciate in value because of their quality and the amenities of the neighborhood.
Brad Wilson
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