Brad Wilson Quotes on People (3 Quotes)

Our model is to have a lot of people offering highly tailored solutions in local markets. A lot of the other hosting models (from competitors) have more of a model of one-flavor CRM that they think everybody ought to use, and there's not much chance to add custom extensions.

The secret to Salesforce.com's success the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers. This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources.

You can always make the system more complicated later. The problem won't be that the system can't handle it. What might happen is that people won't have a clear understanding of what they want to do. Wait 30 days or so and get some feedback so you can evolve over time.