What we're seeing is a great deal of customization on country and industry levels. When Microsoft was developing its CRM, it made sure that it was built on a Web services architecture so that it can be easily adapted to specific local needs and requirements. We don't ship an out-of-the-box, property-management application, for instance, but those in real estate using the software can easily add apartment information without adding programming code.
More Quotes from Brad Wilson:
The secret to Salesforce.com's success the speed with which it can update its software. Microsoft last updated its original CRM software in January, 2004, with plans for a new version in first quarter, 2006. Meanwhile, Salesforce is constantly fixing bugs and adds features without interruption to the customer or added expense. All customers need to do is open a Web browser to run the program. Microsoft CRM boss Brad Wilson argues that business software is complex and best sold as a package that customers run on their own computers. This is really about business process where you've got multiple steps, ... It is a much more extensive thing that often requires a lot of people, a lot of time, and a lot of resources.Brad Wilson
Dyslexia is a real frustrating thing. To have the struggle he's had and to still give 100 percent with a good attitude ...
Brad Wilson
You can always make the system more complicated later. The problem won't be that the system can't handle it. What might happen is that people won't have a clear understanding of what they want to do. Wait 30 days or so and get some feedback so you can evolve over time.
Brad Wilson
We're just waiting for a final decision from the judge.
Brad Wilson
Half a billion is not a big number to BellSouth.
Brad Wilson
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