Given that smaller business customers represent Microsoft's sweet spot, ... an instant significant force in that market.
More Quotes from Rob Bois:
Today, it doesn't match the full breadth of other on-demand CRM offerings, but they're headed in that direction.Rob Bois
Onyx says they have a poison pill in place, though I haven't seen it yet. It seems like an extreme method, but it could happen.
Rob Bois
We're past the first generation of mobile devices. Many technical hurdles have been eliminated, and that will be reflected in the market.
Rob Bois
Some customers have the expectation that you flip a switch and you're done. But there are setup costs and training costs and ramp-up costs. There's getting the system customized to match the business context and then getting people to use the system. CRM implementations are still complex, even if they're delivered in an on-demand fashion.
Rob Bois
A big benefit to software-as-service is that it lets companies get CRM in place quickly without the kind of budget hassles you see with buying applications, ... There's a feeling, especially among small and midsize businesses, that a hosted solution will help realize ROI more quickly.
Rob Bois
The idea behind Software as a Service is ultimately that the buyer shouldn't have to worry about the software or the infrastructure but you need to understand who the hosting partner is. In the long term, that goes away as hiccups get ironed out, but for the time being we're suggesting to customers they understand what's going on behind the scenes. SAP going with IBM was smart because it brings instant credibility.
Rob Bois
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