We're past the first generation of mobile devices. Many technical hurdles have been eliminated, and that will be reflected in the market.
More Quotes from Rob Bois:
If Microsoft would put its stake in the ground on this, it could definitely make a pretty major impact in this business,Rob Bois
We knew that the small and midsize business segment would be a large part of this market, but we were a little surprised at how many large enterprises were eager to evaluate the software-as-service option,
Rob Bois
It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.
Rob Bois
Some customers have the expectation that you flip a switch and you're done. But there are setup costs and training costs and ramp-up costs. There's getting the system customized to match the business context and then getting people to use the system. CRM implementations are still complex, even if they're delivered in an on-demand fashion.
Rob Bois
They've been hinting at this for nine months. Given that amount of time, you might have expected a broader offering. This is not even full-blown SFA. It's really just contact management.
Rob Bois
A big benefit to software-as-service is that it lets companies get CRM in place quickly without the kind of budget hassles you see with buying applications, ... There's a feeling, especially among small and midsize businesses, that a hosted solution will help realize ROI more quickly.
Rob Bois
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