Today, it doesn't match the full breadth of other on-demand CRM offerings, but they're headed in that direction.
More Quotes from Rob Bois:
The vendors are selling fewer full suite deals, multimillion dollar soup-to-nuts implementations, and we see that reflected in how they are trying to build services-oriented architectures, so they can deploy modules rather than big-bang implementations, ... This allows customers to piece together the business functions they need -- even modules from different vendors -- to meet the specific demands of automatic processing rather than having to buy an entire suite at the outset.Rob Bois
Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.
Rob Bois
Onyx says they have a poison pill in place, though I haven't seen it yet. It seems like an extreme method, but it could happen.
Rob Bois
We're past the first generation of mobile devices. Many technical hurdles have been eliminated, and that will be reflected in the market.
Rob Bois
For one of their partners to do this, they still have to set up one server for each customer. It's only cost effective for a certain size customer. Microsoft might be thinking beyond CRM, but who knows at this point. They're missing a big opportunity.
Rob Bois
We knew that the small and midsize business segment would be a large part of this market, but we were a little surprised at how many large enterprises were eager to evaluate the software-as-service option,
Rob Bois
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