Most patients don't have computer access and they're completely overwhelmed. We have their list of drugs, and while my boss tells me I don't have to do it, I'm the one who had to deal with them Jan. 2.
More Quotes from Kristin Campbell:
In the first week of the year, we tried to call the number they'd set up for pharmacies and we had a two-hour-and-25-minute wait. We can't hold an hour for one patient.Kristin Campbell
It's illegal to give insurance advice. We don't, but we have a good idea of which ones will pay and fit for them and which ones won't.
Kristin Campbell
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