In the first week of the year, we tried to call the number they'd set up for pharmacies and we had a two-hour-and-25-minute wait. We can't hold an hour for one patient.
More Quotes from Kristin Campbell:
It's illegal to give insurance advice. We don't, but we have a good idea of which ones will pay and fit for them and which ones won't.Kristin Campbell
Most patients don't have computer access and they're completely overwhelmed. We have their list of drugs, and while my boss tells me I don't have to do it, I'm the one who had to deal with them Jan. 2.
Kristin Campbell
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