Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
More Quotes from Phil Crosby:
Successful people breed success.Phil Crosby
You don't have to be noisy to be effective.
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In a true zero-defects approach, there are no unimportant items.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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Eliminating what is not wanted or needed is profitable in itself.
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