The job can't be finished -- only improved to please the customer.
More Quotes from W. Edwards Deming:
If you do not know how to ask the right question, you discover nothing.W. Edwards Deming
Learning is not compulsory, but neither is survival.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
Learning is not compulsory... neither is survival.
W. Edwards Deming
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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It is a cliche these days to observe that the United States now possesses a global empire - different from Britain's and Rome's but an empire nonetheless.
Robert D. Kaplan