The result of long-term relationships is better and better quality, and lower and lower costs.
More Quotes from W. Edwards Deming:
Learning is not compulsory, but neither is survival.W. Edwards Deming
The job can't be finished -- only improved to please the customer.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
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