If you can't describe what you are doing as a process, you don't know what you're doing.
More Quotes from W. Edwards Deming:
Innovation comes from the producer - not from the customer.W. Edwards Deming
Learning is not compulsory, but neither is survival.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming
Learning is not compulsory... neither is survival.
W. Edwards Deming
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