Rich Ackermann Quotes (3 Quotes)

We had no way of identifying where the problem occurred. We didn't have very good information, and user experience and application performance were somewhat of a mystery to us.

We use it for monitoring individual applications, enabling us to improve problem resolution for users who are reporting problems and efficiently identify the root cause.

We wanted to make sure we didn't create frustration for our agents because we certainly want them to bring their business to us.