Mark Brinkmann Quotes (7 Quotes)

We want to work out a consistent and fair program to provide customers disaffected by this tragedy with help with their veterinarian bills.

Our goal is to be fair and consistent and do the right thing.

It's just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths in my opinion.

I wish we could replace a family pet. That can't be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.

We had no idea anything slipped through until we got a call from Upstate New York that our product was hot.

We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.

It's going to take some time to take care of all these customers, and we're going to do it.