Our goal is to be fair and consistent and do the right thing.
More Quotes from Mark Brinkmann:
We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.Mark Brinkmann
I wish we could replace a family pet. That can't be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.
Mark Brinkmann
It's going to take some time to take care of all these customers, and we're going to do it.
Mark Brinkmann
We had no idea anything slipped through until we got a call from Upstate New York that our product was hot.
Mark Brinkmann
It's just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths in my opinion.
Mark Brinkmann
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