Jeff Kagan Quotes on Service (6 Quotes)

The television services that we will be using in coming years will look much different than the service we used over the last 30 years. Phone companies like ATT are rushing to offer a competitive television service to allow them to compete with the cable television companies.

But better would be to find another solution and within the 30 days. While we do need to address the E911 issues, and while users need to understand the problems, cutting off their phone service is no longer an option. This is 2005, for crying out loud.

Customers love and hate their cable television service. They love all the channels, but they hate the high prices they have to pay. Families wonder why they have to pay more for channels they never watch. The cable television industry has hurt itself.

No carrier wants to roll out a service only to have it not live up to customers' high expectations. Carriers want the fastest route to having a robust and reliable service on the market.

What Parks is reporting makes sense if you are thinking about the Internet from today's perspective of speed, service and price. The Internet, though, is evolving, with new services, lower prices and faster speeds. I see continued growth.

If you're talking about a service that everything rides on your television, your telephone, your Internet you're going to want to switch it all, not just part of it.