Henry Harteveldt Quotes (20 Quotes)

Web travel agencies are viewed as the most comprehensive way to plan a vacation. Theyre evolving from spitting out tickets to helping you plan your journey and get trip insurance and tickets for attractions on the ground.

This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.

They're really just marketing gimmicks. There's nothing wrong with them, but I don't think it's going to move the needle for you.

Online travel in 2004 will represent only about 15 percent of the industry's total revenue for the year. So there's huge upside to grow. The fierce competition now is about building the brand.

The question is, will these search engines present the information in a fair and unbiased way Nobody works for free, and these (business plans) are based on an advertising model.

Trying to put two airlines together from an IT standpoint, there's no way around it--it's ugly, it's expensive, and it takes a long time.

Buying an airfare is confusing enough now. This could make it even more confusing.

If any travel company is ignoring G2 or ITA, they do so at their own peril.

There is a big glaring hole here. The largest air travel market in the world is North America, ... It's not like people don't want to use it. The airlines are struggling to figure out the business model and the tradeoff. You add weight to the airplane. Will this and the product cost be paid off during a set time frame

But another challenge for hip hotels is overcoming the short shelf life of any trend. Being hip is catching the right vibe and the right wave at the right time, and then making sure you stay ahead of changing tastes, ... If you're hip today in 2005, then how do you stay hip in 2007

Travelers are on (the) leading edge of technology adoption. They adopt trends before the mainstream, are better educated and have more disposable income. They are picky people. Having control over making travel arrangements is very important, and the web plays well into that.

None of this is good news for any airline.

All airlines have been reexamining their IT strategies and expenditures and strategies. US Airways is certainly going to be watched with great interest.

The industry as a whole will have to embrace this. It will just take time.

What Yahoo has and the travel agents don't have is user generated content. Travelers will change their behavior based on what they see from other consumers.

This will cost revenue for airlines serving the whole region because people will now be spending whatever discretionary income they have on home repair, not travel.

Group travel is very much a nascent part of online travel.

It's going to be a three-way shootout between the airlines, the GDS companies, and the online travel agents.

There is categorically no consumer harm being done right now.

I would not rule out Boeing becoming partners with one of the winning bidders and getting in through the back door.