Online travel in 2004 will represent only about 15 percent of the industry's total revenue for the year. So there's huge upside to grow. The fierce competition now is about building the brand.
More Quotes from Henry Harteveldt:
But another challenge for hip hotels is overcoming the short shelf life of any trend. Being hip is catching the right vibe and the right wave at the right time, and then making sure you stay ahead of changing tastes, ... If you're hip today in 2005, then how do you stay hip in 2007Henry Harteveldt
There is categorically no consumer harm being done right now.
Henry Harteveldt
This will cost revenue for airlines serving the whole region because people will now be spending whatever discretionary income they have on home repair, not travel.
Henry Harteveldt
Travelers are on (the) leading edge of technology adoption. They adopt trends before the mainstream, are better educated and have more disposable income. They are picky people. Having control over making travel arrangements is very important, and the web plays well into that.
Henry Harteveldt
Trying to put two airlines together from an IT standpoint, there's no way around it--it's ugly, it's expensive, and it takes a long time.
Henry Harteveldt
The question is, will these search engines present the information in a fair and unbiased way Nobody works for free, and these (business plans) are based on an advertising model.
Henry Harteveldt
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