Sprint is somewhat enlightened in supporting management over multiple carrier networks. The management support does not include the same service-level agreements that Sprint offers, but the management arm is closer to what users would do if managing their WAN in-house.
Quotes about service-level (4 Quotes)
We are considering making the service provider that is not meeting the agency's needs bear the cost. We need clear language in the service-level agreements, so providers and agency customers know what is expected of them.
Because business users haven't had to deal with service-level agreements in their jobs, they might not even know what they are. Then, if there's an outage, they'll be unhappy.
The bad news is that Maximus failed to meet their service-level requirements for paper-based turn-around times in September and as a consequence are being penalized for that, ... it is likely that there will be a paper-based penalty (for October) as well.