Liz Herbert Quotes (3 Quotes)

The other thing to keep in mind is, it's not just about uptime. It's also about performance and response time. Some of these solutions are slower to refresh. All the vendors need to focus not only on uptime but also on performance.

Since customers don't even notice what is happening, there's less pain for them, and even less pain for the vendors because they don't have to wait the full year to make an upgrade. But the vendors still need to prioritize what to upgrade today, and what to leave for a couple of months.

Because business users haven't had to deal with service-level agreements in their jobs, they might not even know what they are. Then, if there's an outage, they'll be unhappy.