Self-service can help retailers better manage staff, especially during peak times. With self-checkout, store personnel can be redirected onto the floor to provide more product information, sales assistance and shelf restocking -- tasks that help contribute to improved levels of customer satisfaction.
Quotes about self-checkout (5 Quotes)
Our self-checkout options do offer customers a convenient option. They may see a line of two or three people at the checkout register, and they can slip in and use the self-checkout devices to get in and out easily and quickly.
(Self-checkout is) negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.
They've been very well received with shoppers and people don't have problems with the new technology. We wanted to give customers a choice at the front end so that they could pay and leave quickly. The self-checkout has also allowed us to move staff away from registers and improve service in other areas of the store.
The self-checkout has reduced length of lines by a third and the time spent in lines by a third. We estimate that 30 percent of all sales are made through self-checkout at stores equipped with them.