So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
More Quotes from Sanjay Kumar:
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.Sanjay Kumar
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.
Sanjay Kumar
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Sanjay Kumar
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Sanjay Kumar
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Sanjay Kumar
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