If you don't do it excellently, don't do it at all. Because if it's not excellent, it won't be profitable or fun, and if you're not in business for fun or profit, what the hell are you doing there
More Quotes from Robert Townsend:
Consultants are people who borrow your watch and tell you what time it is, and then walk off with the watch.Robert Townsend
Many ideas are good for a limited time -- not forever.
Robert Townsend
If asked when you can deliver something, ask for time to think. Build in a margin of safety. Name a date. Then deliver it earlier than you promised. The world is divided into two classes of people the few people who make good on their promises (even if they don't promise as much), and the many who don't. Get in Column A and stay there. You'll be very valuable wherever you are.
Robert Townsend
Compromise is usually bad. It should be a last resort. If two departments or divisions have a problem they can't solve and it comes up to you, listen to both sides and then pick one or the other. This places solid accountability on the winner to make it work. Condition your people to avoid compromise.
Robert Townsend
One of the most important tasks of a manager is to eliminate his people's excuses for failure.
Robert Townsend
Excellence and size are fundamentally incompatible.
Robert Townsend
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