We need to take excellent care of our customers, and do so at a profit.
More Quotes from Gerard Arpey:
This is eating up time, money and energy we would like to devote to running our business,Gerard Arpey
First, we have to lower our costs to levels that are more competitive. This will prevent the lower-cost airlines from pushing us out of the markets we want to serve. We've made great progress on this front, but we need to keep pushing.
Gerard Arpey
One of our most difficult realizations was that - in the course of two years - a connecting hub in St. Louis had gone from something we thought we needed to something we could no longer afford.
Gerard Arpey
But I don't think the popularity of flying has diminished a bit.
Gerard Arpey
These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan.
Gerard Arpey
a downtown monopoly that would be a windfall for them and certain damage to American Airlines, North Texas and many smaller communities around the country.
Gerard Arpey
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