This airline is grateful for his extensive contributions and we will miss his friendship and support. We extend our deepest sympathies to the Casey family on its personal loss.
More Quotes from Gerard Arpey:
This is eating up time, money and energy we would like to devote to running our business,Gerard Arpey
The best free market laboratory I know of is DFW, where we slug it out with a long list of carriers, in dozens of markets, every day. In contrast, Southwest wants to have its cake and eat it too,
Gerard Arpey
Even with strong demand for air travel, we have been able to pass only a very small portion of that increase on to our customers.
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But I don't think the popularity of flying has diminished a bit.
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That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to make sure the activities and product attributes that increase your costs above the other guy bring in at least that much more in revenue, and hopefully more.
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We need to take excellent care of our customers, and do so at a profit.
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