As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
More Quotes from Sanjay Kumar:
There is an increasing trend to have the call center representative portray the same image that the company is out there marketing.Sanjay Kumar
Failure is unfortunately as common as success.
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I think that a lot of companies are still amazingly price sensitive.
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To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
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It didn't make a lot of sense for us to be doing Lotus Notes implementations.
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One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
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