There is an increasing trend to have the call center representative portray the same image that the company is out there marketing.
More Quotes from Sanjay Kumar:
We have believed at CA that consolidation of this industry is something that was required ten years ago.Sanjay Kumar
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Sanjay Kumar
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Sanjay Kumar
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar
There are companies that are cutting their costs by over 50% by offshoring.
Sanjay Kumar
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Sanjay Kumar
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Unlike the actual, the fictional explains itself.
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When the reviews are bad I tell my staff that they can join me as I cry all the way to the bank.
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