The great discoveries are usually obvious.
More Quotes from Phil Crosby:
In a true zero-defects approach, there are no unimportant items.Phil Crosby
No one can remember more than three points.
Phil Crosby
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Phil Crosby
You don't have to be noisy to be effective.
Phil Crosby
Eliminating what is not wanted or needed is profitable in itself.
Phil Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
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I refused to beat my head against stone, of course.
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