Candace Corlett Quotes (18 Quotes)

Service with respect has become the foundation on which store loyalty stands. Women want bargains, to accomplish a lot in one trip, and interesting items, but if the level of service and respect is found wanting, none of that matters.

is serious stuff that is on people's minds. This is a worry.

It's not just getting an earlier start on the Christmas season, it's getting to shoppers before they see their first heating bills, while the weather is still good,

Shopping is both a necessity and entertainment so while consumers may have to less money to spend, that doesn't necessarily affect their enjoyment of the shopping experience. What is fundamentally different is where consumers shop and their shopping mindset.

The modern grocer needs to stop blaming Wal-Mart and focus on improving the shopping experience.

The beauty of entrepreneurship is that it rears itself in very unique ways and this is an example of it,

Retailers get it, they understand the value of being a good citizen.

We conducted a survey of 1,146 consumers last September where we asked them if they would pay more for groceries in a pleasant shopping environment and 45 percent said they would, ... That's surprising, because we do live in a Wal-Mart world where consumers are exceptionally price savvy.

This is an age group that has been ignored by most retailers, manufacturers and advertisers. This group has taken their spending to the places that reach out the them travel, restaurants, upscale supermarkets and casinos.

Lots of business opportunities come out of tragedy. It's the capitalist way of life. I think the a market for airport-friendly merchandise is a good thing.

Maybe the future isn't so bright. There's a lot of comfort in wrapping ourselves in a simpler time, and also in clothes less demanding of the perfect body. And perhaps it's a bit of a bow to a boomer population that has a little bit of a hard time with spandex.

I think everyone expected an explosion the last time and went overboard. Everybody way overstocked.

More than just service, it's the respect, rapport, ambience that engages customers so that price becomes the last thing on their minds as they walk around stores.

The clothes of that era are all about the fabric and the lay of the fabric, and the body was inside as a hanger. For the majority of couture shoppers and high-fashion shoppers, they don't remember the '40s and everything's new to them. Cinema is their window on that period.

This sector is having a very, very hard time competing with Wal-Mart. If grocery chains keep focusing on price, they will certainly lose the battle, just like Winn-Dixie,

They had their shot at doing Lands' End very well a couple of years ago.

The clinics fit consumer's lifestyles, bringing the service to the shopper. Consumers are responding to it well. ... The whole topic of women's health and personal wellness is so focused on stress relief and stress management. What the in-store clinics do is shed one more level of stress.

You can't treat apparel like underwear and socks, especially if it is fashionable clothing. You've got to present an image, and that's what (Wal-Mart is) not so good at.