You can't treat apparel like underwear and socks, especially if it is fashionable clothing. You've got to present an image, and that's what (Wal-Mart is) not so good at.
More Quotes from Candace Corlett:
It's not just getting an earlier start on the Christmas season, it's getting to shoppers before they see their first heating bills, while the weather is still good,Candace Corlett
Service with respect has become the foundation on which store loyalty stands. Women want bargains, to accomplish a lot in one trip, and interesting items, but if the level of service and respect is found wanting, none of that matters.
Candace Corlett
The clinics fit consumer's lifestyles, bringing the service to the shopper. Consumers are responding to it well. ... The whole topic of women's health and personal wellness is so focused on stress relief and stress management. What the in-store clinics do is shed one more level of stress.
Candace Corlett
Shopping is both a necessity and entertainment so while consumers may have to less money to spend, that doesn't necessarily affect their enjoyment of the shopping experience. What is fundamentally different is where consumers shop and their shopping mindset.
Candace Corlett
Maybe the future isn't so bright. There's a lot of comfort in wrapping ourselves in a simpler time, and also in clothes less demanding of the perfect body. And perhaps it's a bit of a bow to a boomer population that has a little bit of a hard time with spandex.
Candace Corlett
The modern grocer needs to stop blaming Wal-Mart and focus on improving the shopping experience.
Candace Corlett
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