We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
More Quotes from Tony Hsieh:
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.Tony Hsieh
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony Hsieh
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
Tony Hsieh
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
Tony Hsieh
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
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Based on Topics: Service QuotesSome have greatness thrust upon them, but not lately.
Frank Dane
I write a lot of music in my time off and I compose most of the songs on guitar. I've actually gone into the studio and recorded a few things, but it's tough trying to sell a song. It's all about finding that hook, that melody.
Scott Patterson
I went to the High School for Performing Arts, and to Howard University on a talent scholarship.
Anthony Anderson