A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
More Quotes from Tony Hsieh:
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.Tony Hsieh
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
Tony Hsieh
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony Hsieh
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
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