Steve Holmes Quotes (13 Quotes)

I dont know if theres a guy in track and field whos thrown as far as he has in such a short period of time.

UPS Inc., the parcel delivery service, has tacked a 9.5 percent fuel surcharge onto air and international shipments and a 2.75 percent charge onto ground shipments, but that doesn't cover everything, ... We look at this thing from a competitive standpoint . . . and about what is the right thing to do in maintaining relationships with customers.

Buy.com provides us the customer information, which we then provide back to them in the form of a shipping label,

We sent out thousands of software packages, and we've received a significant number of telephone calls from unhappy users. It's an inconvenience to customers, but we can walk them through a fix on the telephone.

Ray's basketball IQ has gotten better and better with each passing season.

We want the ball in Ray's hands at the end of games because he's such a terrific free throw shooter. He's a lot stronger than he looks and uses that physical ability to create.

When the software is installed, if a user doesn't have the latest version of Microsoft's Internet Explorer 5.5, it will automatically upgrade his browser and put up the UPS home page as his home page. The software doesn't give you a choice of whether or not you want to upgrade. Our software developers understood that if it was upgraded, a customer's browser had to go to our home page.

Ray was athletic and had a lot of ability, but there were things he needed to work on in order to become a complete player.

We just kept our heads up. We were like, 'We got them this time,'

The kinds of studies they are using to evaluate these stores served as a kind of a model for putting this bill together.

Our intention was to make it easier to access and use the tools UPS.com offers. This issue never came up when we piloted this software. No customer ever brought it up.

Certainly other delivery companies are beginning to realize the value of home delivery. But you couldn't get a whole lot more fierce than you already were, ... Even if you look at it and say it's not as profitable as b-to-b deliveries, it's still contributing to our fixed costs. The more volume you can win, you can create density to make it more an more profitable.

We do consider The UPS Store the premier retail channel for our business. And to quote Mr. Eskew, we are 'laser focused' on helping store owners grow their business.