The hosted model has reinvigorated a market that has failed to grow over the past several years, ... The hosted category has changed the whole perception of customer management with faster implementations, quicker time to value and easy customization.
Rob Bois Quotes on Past (2 Quotes)
Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.
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