Richard Copland Quotes (6 Quotes)

We feel we're entitled to be compensated for our services. They've basically declared war on us. They're using their market power to drive compensation to travel agents well below agency costs.

If you buy on a credit card and they're not flying, in most cases you'll get your money back.

Bankruptcy is not the end of the world. US Airways is in bankruptcy, and they fly every day.

The government is allowing these airlines, through their money and their power, to get together and form cartels.

It is astonishing that the leader in the cruise industry would take this action at a time when airlines are assaulting the travel agency distribution system with below-cost compensation and cruise lines stand to be the beneficiaries of massive shifts of business effort in their direction.

Delta is completely shifting all distribution costs onto the consumer. Consumers in the South are just beginning to understand what a true monopoly is. Clearly, Delta is using its monopoly power to unfair advantage.