Nancy Friedman Quotes (6 Quotes)

How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,'

Do not start a conversation with negative information. You won't go anywhere with it,

You set the tone of the conversation in a positive mode, and that is really what counts.

Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way,

You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word.

You need to start out with something positive like 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative,