Mitch Gross Quotes (8 Quotes)

We're going to have to wait and see. I can't speculate. Job No. 1 is to get these customers up as quickly as we can.

He's a real tough young man who has worked hard for everything he's got in life.

This is highly unusual. It's regular maintenance that is done hundreds of times a year. Somewhere something went wrong and we have to find out what it was and learn from it.

We're looking at about 4,000 customers without power (as of 5 p.m.), which is way down from the 31,638 that experienced outages at 9 a.m. this morning.

It's every weather event we worry about. We had near hurricane-force winds we had ice we had wet snow. Everything that can cause problems is causing problems and making our line crews' jobs very difficult.

They're all dealing with their own issues. As this storm has rolled up the East Coast, it has kept utilities busy throughout the area. Everybody's experiencing problems.

There is a strong possibility that a lot of people won't have power restored until Monday. We're very busy in southern Fairfield County and we've brought in some crews from our sister company, Western Massachusetts Electric. But many of the companies that we would turn to for mutual aid have problems of their own to deal with.

The numbers don't surprise us. The rising cost of energy is an issue no one is pleased with. Customer care is a core value here. We're always striving to do better.