Eric Rabe Quotes on Service (2 Quotes)

Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve

When we started making plans to start the service, we didn't know for sure what date the FCC would give us permission to start, so we built in a couple of extra days. We're going to stick to schedule. We don't think ATT has a very good case, and we don't expect them to get a stay.