Ed Thompson Quotes on Computers & Technology (3 Quotes)

It is not really about technology, it is about people,

His drugstore reminds me of those old apothecaries I'd visit as a kid. Everyone behind the counter knows you. You're more than just a number in a computer.

If people are organized the wrong way (and) they do not empathize with the customer then what you tend to have is a lot of money spent on some technology project, which goes down a rat hole.