Donna Fluss Quotes (5 Quotes)

In America, we expect to see some growth and stabilization. Overall, we're going to see slow, but steady, growth.

One place is in proven vertical domain expertise. There's just a lot more knowledge and experience in North America than in areas where outsourcing is new to them. You can import management, but the industry isn't importing hundreds of thousands of agents with proven vertical expertise.

If it's very sensitive data, you have to be extremely careful where you move it and the laws in that country. It's an absolute advantage for the North American outsourcers.

If you don't respond to the email, at some point the customer is going to pick up the phone and call. When companies don't respond they're generating calls or, worse, they're just losing customers.

We're actually seeing new call centers, new seats added in Canada, which hasn't happened in years.