Dean Headley Quotes (9 Quotes)

They might even go back to this idea of having people pay more if they carry a little extra weight on their body.

You can't do that without making employee unrest part of that picture. At some point the attitude thing has got to play into this.

We've got the same problems we had five years ago.

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.

They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.

People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.

It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.

At a time when the airlines got worse, they all kind of got worse at the same rate. If we continue down this path, consumers will lose all confidence in the airlines' ability to perform.

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.