People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.
More Quotes from Dean Headley:
We've got the same problems we had five years ago.Dean Headley
It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.
Dean Headley
You can't do that without making employee unrest part of that picture. At some point the attitude thing has got to play into this.
Dean Headley
They might even go back to this idea of having people pay more if they carry a little extra weight on their body.
Dean Headley
They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.
Dean Headley
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And harmony means that the relationship between all the elements used in a composition is balanced, is good.
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