Carol Randall Quotes (3 Quotes)

Different airlines to a better job than others. They all kind of know their laws, and the problems come in, I think, more with attitude and poor service.

I've heard horror stories of people being left a couple of hours on there.

What I try to teach people is take responsibility for yourself. You can raise the odds in your favor as far as equipment damage or service or whatever, but you've got to be realistic about what can be done.